General Terms and Conditions of Sale

ARTICLE 1. Scope and Enforceability

These General Terms and Conditions of Sale (GTCS) govern all sales concluded between the company ARSoft International and any natural or legal person making a purchase on the website https://systemes-durcis.com/ or through quotation approval.

Any order implies the Client's unreserved acceptance of these GTCS, which prevail over any other document of the Client, including its general terms and conditions of purchase, unless prior written exemption is granted by ARSoft International.

ARTICLE 2. Account Creation and Management

To order Products on the Site, the Client is required to create a personal account. During registration, the Client is responsible for providing all required information accurately.

For any subsequent order, the Client logs in using their email address and confidential password. The Client is solely responsible for maintaining the confidentiality and security of their credentials. In case of lost, forgotten, or compromised passwords, the Client can use the "Forgot Password" feature available on the Site to receive a secure link to reset their credentials.

ARTICLE 3. Products and Technical Specifications

ARSoft International sells rugged, semi-rugged, and industrial computing, networking, and electronic hardware (panel PCs, box PCs, rugged tablets, switches, motherboards, acquisition modules, accessories, etc.) designed for demanding, harsh, or constrained professional environments.

• Specifications: Technical specifications, Ingress Protection (IP) ratings, waterproofing standards, shock resistance, and operating temperature ranges are presented on the website. Visuals and photographs are provided for illustrative purposes only and are non-contractual.

• Compatibility and Usage: Professional Clients are solely responsible for evaluating their needs, ensuring the suitability of the ordered hardware for their operating environment, and verifying compatibility with their existing equipment.

ARTICLE 4. Ordering Process and Cancellation

4.1. Steps for Placing an Order on the Site

To place an order on the website, the Client must follow these steps:

1. Shopping Cart: Selection of Products and addition to the shopping cart.

2. Address Validation: Confirmation or entry of delivery and billing addresses.

3. Carrier Selection: Choice of delivery method and service offered.

4. Payment Method Selection: Choice of payment method (upfront payment or account credit subject to prior approval).

5. Payment: Execution of online payment for upfront orders.

6. Order Confirmation: Issuance of an automatic acknowledgment of receipt by ARSoft International.

7. Order Confirmation with Firm Delivery Date: Explicit confirmation sent by ARSoft International specifying the firm delivery schedule.

4.2. Order Modification and Cancellation Conditions

Upon receipt of the Order Confirmation with Firm Delivery Date (Step 7):

• 24-Hour Cancellation Window (Out-of-Stock Products Only): For products that are not immediately available in stock at the time of order placement (backordered, customized, or assembled-to-order hardware), the Client has a maximum period of 24 hours to request the cancellation of their order.

• Refund: If a cancellation request is validly submitted within this 24-hour window and payment has already been processed, ARSoft International will refund the paid amounts within a maximum of 15 days.

• Beyond 48 Hours: After this 48-hour period, the order becomes strictly firm, final, and non-modifiable. No refund or cancellation will be accepted, regardless of the product type (standard stock items, backordered items, custom-assembled, or configured hardware).

ARTICLE 5. Prices and Payment Terms

5.1. Prices and Small Order Processing Fees

Prices are stated in Euros, excluding taxes (VAT) and duties, and excluding shipping costs.

• Small Order Fee: For any order with a total amount below €500 excl. VAT, a fixed processing and administrative fee of €25 excl. VAT will be automatically added to the order total.

5.2. Payment Terms

Unless otherwise agreed in writing, payments must be made in full upon ordering (Credit Card, PayPal, Wire Transfer, Cheque).

• 30-Day Payment Terms: A deferred payment period of 30 days (net or end of month) may be granted exclusively upon express request by the Client and subject to prior review and written approval by ARSoft International. ARSoft International reserves the right to decline deferred payment requests or require financial guarantees.

5.3. Late Payment or Default (B2B)

In the event of late payment past the agreed due date:

• Late payment penalties at an annual rate of 10 percentage points above the European Central Bank's refinancing rate shall apply automatically by law.

• A fixed recovery fee of €40 (Article L.441-10 of the French Commercial Code) will be charged automatically.

ARTICLE 6. Retention of Title

ARTICLE 7. Delivery and Transfer of Risk

7.1. Transfer of Risk

• Business-to-Business (B2B): The transfer of risk occurs as soon as the package is handed over to the carrier at ARSoft International's premises (Incoterms EXW / CPT). Goods travel at the buyer's own risk.

• Consumers (B2C): The transfer of risk occurs upon physical delivery of the product to the Client.

7.2. Inspection and Delivery Claims

Upon delivery, the Client must inspect the condition of the package and goods. In case of damage or missing items, the Client must make precise and detailed written reservations on the carrier's delivery note and confirm them within 3 business days via registered letter to the carrier, with a copy sent to ARSoft International.

ARTICLE 8. Right of Withdrawal and Returns

8.1. Professional Clients (B2B)

No right of withdrawal is granted to professional clients outside the 48-hour cancellation option provided in Article 4.2. Past this timeframe, any purchase made by a professional is firm, final, and non-refundable.

8.2. Consumer Clients (B2C / Individuals)

In accordance with Article L.221-18 of the French Consumer Code, individual consumer clients have a statutory period of 14 clear days to exercise their legal right of withdrawal.

• Exclusion from Right of Withdrawal: Pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to products configured, assembled, or customized according to the Client's specific instructions (e.g., custom RAM/storage installation, custom processor selection, extension cards, specific operating system integration, or dedicated accessories).

• Return Costs and Product Condition: Return shipping costs remain at the exclusive expense of the Client. Products must be returned in brand new, complete condition with original uncompromised packaging. If the returned product has suffered depreciation resulting from handling other than what is necessary to establish its nature and proper functioning, a deduction corresponding to reconditioning or repair costs will be applied to the refund.

ARTICLE 9. Warranties and After-Sales Service (RMA)

9.1. Professional Warranty Coverage (B2B)

Professional and rugged hardware sold by ARSoft International carries exclusively the hardware warranty provided by their respective manufacturer.

• Duration: The duration of this warranty is defined by the product's manufacturer (typically 12 or 24 months from the invoice date, depending on part numbers and brands).

• Scope: Warranty coverage is limited to repairing or replacing parts or hardware recognized as defective by the manufacturer, subject to normal use compliant with technical documentation.

9.2. Warranty Exclusions

The warranty does not cover failures or damage caused by:

• Assembly or installation non-compliant with the technical recommendations of ARSoft International or the manufacturer.

• Failure to respect operating limits (exceeding IP ratings, shock/vibration tolerances, electrical surges, or operating temperature ranges).

• Any modification, chassis opening, or repair performed by a third party not authorized by ARSoft International.

9.3. Return Merchandise Authorization (RMA) Procedure

No warranty return will be accepted without prior written agreement from ARSoft International and the assignment of a Return Merchandise Authorization number (RMA).

• Inbound shipping costs and transport risks remain at the Client's expense.

• Products must be shipped in their original packaging accompanied by the RMA form.

ARTICLE 10. Limitation of Liability (B2B)

In sales to professional clients, the liability of ARSoft International is strictly limited to the repair, replacement, or refund of hardware proven to be defective. ARSoft International shall under no circumstances be held liable for indirect or consequential damages, such as loss of business, operational downtime, loss of data, or lost profits.

ARTICLE 11. Applicable Law and Jurisdiction

These GTCS are governed by French law.

IN THE EVENT OF ANY DISPUTE WITH A BUSINESS CUSTOMER, THE COMMERCIAL COURT HAVING JURISDICTION OVER THE LOCATION OF ARSOFT INTERNATIONAL’S REGISTERED OFFICE SHALL HAVE EXCLUSIVE JURISDICTION, INCLUDING IN SUMMARY PROCEEDINGS, THIRD-PARTY CLAIMS OR WHERE THERE ARE MULTIPLE DEFENDANTS.